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Safety and security
We believe in the importance of providing a safe and secure environment for all colleagues, guests and visitors.
We take the safety and security of guests, colleagues and visitors to IHG branded hotels very seriously. We manage safety and security through a global management system that includes Brand Safety Standards and a suite of risk guidance, training and toolkits that are available to all hotels.
IHG employs a team of global risk specialists to coordinate and monitor a safety and security management system. This system is designed to provide an appropriate level of control to mitigate against a systematic issue with safety and security in our managed and franchised hotels.
In a climate where the risk of data, credit card and cyber security breaches are a serious threat, it is everyone’s responsibility at IHG to safeguard information under our care, to follow legal requirements and comply with IHG’s information security and personal data policies, standards and procedures.
IHG Green Engage system
Our online sustainability platform provides our hotels around the world with the tools they need to operate in environmentally-friendly ways.
IHG Green Engage provides our hotels with more than 200 Green Solutions, helping them manage and report their use of energy, carbon, water and waste, and minimise their overall utility costs and environmental impact. We make it a global standard for all hotels to utilise the platform and we recognise their progress through four levels of certification.
The system works to:
- Provide hotels with action plans and targets to reduce their impact on the environment
- Set and track property-specific reduction goals for carbon, energy, water and waste, and demonstrate potential cost savings associated with a plan
- Use data to provide customised environmental performance benchmarking, taking into account hotel location, brand and outfitting
- Feed a hotel’s IHG Green Engage certification status to our booking channels, allowing guests to make more informed decisions about where they stay
Carbon and energy
With hotels and corporate offices in more than 100 countries, we believe our biggest contribution towards cutting greenhouse gas emissions will come from changing our own behaviour.
We believe the best approach to reducing and managing carbon emissions comes from working hand-in-hand with all our hotels to make a difference, rather than by purchasing carbon offsets.
As part of our 2018- 2020 targets, we are committed to further reducing the carbon per occupied room by 6-7%. To help us achieve this, we have set individual hotel targets for the first time, and we’ll support them with best practices guidance and practical solutions to help ensure we succeed together.
Water
We recognise the risks our business and local communities face from water scarcity and pollution and are taking steps to ensure this precious resource is managed sustainably.
Water stress impacts over 40% of the global population and is anticipated to rise further, according to the UN. More than 1.7 billion of the world’s population currently live in river basins, where water use exceeds its recharge, and the problem will get worse as the population grows.
As part of our commitment to water stewardship, we have completed the hospitality industry’s most comprehensive water risk assessment. Encompassing our entire global estate of open and pipeline hotels, this means we can identify risks related to both water quantity and quality, and put in place tailored water stewardship action plans to apply best practice techniques for each of our hotels, particularly those in water-stressed areas.
Waste
We have a responsibility to minimise waste across all our hotels, preserving our environment for future generations.
The IHG Green Engage system provides guidance to IHG branded hotels on how to manage their waste, and through the tool we encourage hotels to create a waste management plan that sets out how they are going to handle, store and dispose of waste, both on and off-site.
We have begun to map out the biggest areas of waste within our operations, identifying ways to reduce, re-use and recycle, to ensure we are diverting as much waste from landfill as possible.
