We have comprehensive Group-wide policies on key Responsible Business issues, including:
We regularly review our policies and implementation procedures to ensure we continue to meet best practice in these areas. Our focus in the coming year will be on refining policies and rolling them out across the Group.
Code of Conduct
At IHG, doing business responsibly is a core part of our culture. It underpins our entire strategy and our commitment to providing True Hospitality for everyone.
The IHG Code of Conduct (Code) supports all of us in making the right decisions. It sets out the principles we must all work by at IHG, wherever we are in the world. It also provides guidance on where to go if colleagues are faced with a difficult issue and need further help.
The Code is applicable to all our Directors, officers and employees. It is reviewed and approved annually by the Audit Committee and was last updated in 2017.
You can view our Code of Conduct here.
Approach to Tax
We have a global approach to tax that is consistent with IHG’s broader commitments of doing business responsibly and upholding the highest ethical standards. Read our full Approach to Tax document.
We acknowledge our responsibility to respect the environment and manage our impacts for the benefit of the communities in which we operate, and we are committed to measuring and managing those impacts and finding innovative ways to reduce them. We will:
- implement sound environmental practices in the design, development and operation of our hotels.
- encourage the development and integration of sustainable technologies.
- endeavour to reduce our use of energy and water, and re-use and recycle the resources consumed by our business wherever practical.
- engage our customers, colleagues, hotel owners, suppliers and contractors in our efforts to protect the environment.
- provide the training and resources required to meet our objectives.
- monitor, record and benchmark our environmental performance on a regular basis.
- make business decisions that take these commitments into account.
- communicate our policies, practices and programmes to all our stakeholders.
We support and protect human rights wherever we can. As a responsible company with operations in more than 100 countries, we believe that strong ethics and good business go hand in hand and we are committed to complying with the laws and regulations of the countries and jurisdictions in which we operate.
To demonstrate our commitment in this area we:
- support the protection of human rights, particularly those of our employees, the parties we do business with and the communities where we operate.
- respect our employees' rights to voluntary freedom of association, under the law.
- provide a safe and healthy working environment.
- do not support forced and compulsory labour or the exploitation of children.
- support the elimination of employment discrimination and promote diversity in the workplace.
- provide our employees with remuneration and tools for growing their careers, and take their wellbeing into consideration.
- promote fair competition and do not support corruption.
- conduct our business with honesty and integrity in compliance with applicable laws.
- develop and implement company procedures and processes to ensure we comply with this policy.
Diversity and Inclusion
IHG is a global business with a global outlook. Working in hotels and offices in more than 100 countries, our colleagues represent multiple nationalities, as well as the many cultures, religions, races, sexual orientation, backgrounds and beliefs that make the world such an interesting place. It makes for a diverse and inclusive culture we’re proud of, and it’s why our purpose is to provide True Hospitality for everyone.
We’re a business all about people – over 400,000 colleagues who together create a diverse and inclusive culture that’s valued by millions of guests staying in our hotels, thousands of owners investing with us, and the talent of tomorrow who choose to work with us. We just wouldn’t be able to achieve great things if we were all the same. D&I is crucial to who we are, how we work together and how we grow our business.
We are committed to active involvement in the local communities around our hotels and corporate offices. That means being a valued, responsible community partner by ensuring that our business objectives enhance the quality of life in the community.
The aim of our community investment is to support global efforts that represent the business goals of IHG and which make a positive difference to the communities in which we operate. The activities we support must be aligned with our corporate values and our Code of Conduct.
Who we support
At a corporate level, we focus on:
- The environment – we understand our responsibility to respect the environment and manage its impacts for the benefit of the communities in which we operate (e.g. energy, waste and water savings).
- Local economic opportunity – we support the development of sustainable opportunities in the community, especially in terms of education and skills training to enhance employment opportunities in the hospitality industry, predominantly through the IHG Academy.
- Disaster relief – we are committed to helping provide disaster relief when natural and man-made disasters affect our hotels and the local communities surrounding them.
In choosing which community organisations to support, primary consideration is given to requests that meet the following criteria:
- exhibit a clear purpose and defined need in one of IHG's three areas of focus.
- recognise innovative approaches in addressing the defined need.
- demonstrate an efficient organisation and detail the organisation's ability to follow through on its proposal.
- explain clearly the benefits to IHG and our hotel communities.
At local level, our approach is to encourage our local managers and employees to use this policy as a common sense guide in deciding what is right for their community, while ensuring that all decisions conform to our Code of Ethics.
Our approach to charitable giving
Contributions are only made to organisations with verifiable charity status and whose ethical principles are consistent with our Code of Ethics and who align to one of our three focus areas.
We do not support organisations that discriminate on the basis of race, religion, creed, gender, age, physical challenge or national origin. In addition, we will not generally provide contributions to:
- religious organisations.
- general operating support for hospitals and health care institutions.
- capital campaigns.
- endowment funds.
- conferences, workshops or seminars not directly related to our business interests.
- multi-year grants; only the first year of multi-year requests will be assured, with support in subsequent years dependent upon annual evaluation.
- political donations of any kind.
Review structure and process
- Corporate donations are governed by the Steering Group of the Corporate Responsibility Team (CRT).
- The CRT draws on staff input to guide our 'Supporting our Communities' policy.
- The CRT recommends an annual budget for approval by the Executive Committee, sets policies, guidelines, criteria and strategic direction, and approves all contributions with Executive Committee oversight.
Our Supporting our communities policy is available to download in 42 languages
IHG Vendor Code of Conduct
This IHG Vendor Code of Conduct sets out the requirements, principles and practices that IHG has adopted to promote ethical conduct in the workplace, safe working conditions in the supply chain, treatment of persons with respect and dignity, and environmentally responsible practices. These are the minimum standards under which IHG vendors are expected to operate, and IHG encourages vendors to exceed the requirements set out below.
Vendor declares herewith:
Compliance with Laws and Regulations
- to comply with the laws of the applicable countries in which it operates as well as international laws related to the conduct of business.
Labour and Human Rights
- to support the protection of human rights, particularly those of its employees, the parties with whom it conducts business and the communities where it operates.
- to respect its employees' rights to voluntary freedom of association under the law.
- to provide a safe and healthy working environment.
- to not support forced and compulsory labour or the exploitation of children.
- to support the elimination of employment discrimination and harassment, and promote diversity in the workplace.
- to provide employees with remuneration and tools for growing their careers, and take their wellbeing into consideration.
- to implement sound environmental practices in the design, development and operation of its business and provide the training and resources required to implement such practices.
- to encourage the development and integration of sustainable technologies and to endeavour to reduce the use of energy and water, and re-use and recycle the resources consumed by its business wherever practical.
- to engage its customers, colleagues, partners, suppliers and contractors in its efforts to protect the environment.
- to monitor, record and benchmark environmental performance on a regular basis.
- to tolerate no form of and not to engage in any form of corruption or bribery, including any payment or other form of benefit conferred on any government official for the purpose of influencing decision making in violation of law.
- to safeguard from disclosure IHG's confidential and proprietary information as well as its employee and customer privacy and personal information.
- to avoid business activity that would conflict or interfere with the provision of products and services to IHG.
- to accurately record and disclose information regarding business activities, structure, and financial situation and performance in accordance with applicable laws, regulations and industry practices.
- to use reasonable efforts to ensure that vendors, subcontractors and suppliers also operate in a manner consistent with the IHG Vendor Code of Conduct.
Note that this document is not intended to create new or additional third party rights or obligations in favour of third parties, including any rights of, or obligations to, employees of the vendor. It supplements, but does not supersede, any rights maintained by IHG under any contract or agreement with any vendor.
IHG reserves the right to reasonably update, alter or change the requirements of the IHG Vendor Code of Conduct. In such an event, IHG expects the vendor to accept such changes and act accordingly.
Our IHG Vendor Code of Conduct policy is available to download in 42 languages.
View our policy documents
IHG cage free egg commitment
IHG has worked with The Humane League, a leading farm animal protection non-profit to commit to sourcing 100% cage-free eggs throughout our US, Canadian and European operations no later than 2022. This is part of an overall commitment to source only cage-free eggs across our entire global estate by 2025.
We will report on our progress annually in accordance with The Humane League guidelines.
To view our commitment in 42 languages, please click here.